Privacy Policy

Limegreen England & Wales Ltd is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you interact with us.

We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: Limegreen England & Wales Ltd
Registered office:
Unit 3 Gripoly Mills Retail Park
Sloper Road
Cardiff
South Glamorgan
CF11 8AA

Telephone: 029 2066 6222
Email: info@limegreenuk.com
Website: https://limegreenuk.co.uk

For the purposes of data protection law, Limegreen England & Wales Ltd is the Data Controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following information:

- Name
- Postal address
- Email address
- Telephone number
- Property details relevant to our services
- Payment and billing information
- Communications with us by phone, email or website forms
- Technical data such as IP address, browser type and cookies

3. How We Collect Your Data

We collect personal data when you:

- Contact us by phone, email or post
- Complete an enquiry or contact form on our website
- Request a quote or book a service
- Enter into a contract with us
- Interact with us via email or social media
- Visit our website (via cookies and analytics tools)

4. How We Use Your Personal Data

We use your personal data to:

- Respond to enquiries and provide quotations
- Deliver our products and services
- Arrange surveys, installations and aftercare
- Manage billing, payments and accounts
- Comply with legal and regulatory requirements
- Improve our website and services
- Communicate with you about your project or account

We will only use your data where we have a lawful reason to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your data on one or more of the following legal bases:

- Contractual obligation – to fulfil a contract with you
- Legitimate interests – to operate and improve our business
- Legal obligation – to comply with applicable laws
- Consent – where you have explicitly agreed

You can withdraw consent at any time.

6. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

- Manufacturers, suppliers or installers
- Payment processors
- IT and website service providers
- Legal or regulatory authorities where required by law

We never sell your personal data to third parties.

All third parties are required to protect your data and use it only for specified purposes.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

- Secure systems and access controls
- Staff training on data protection
- Restricted access to personal data

Data is stored only for as long as necessary to fulfil its purpose or meet legal obligations.

8. Cookies

Our website uses cookies to improve user experience and analyse website performance.

You can manage or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy (if applicable).

9. Your Data Protection Rights

You have the right to:

- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time

To exercise your rights, contact us using the details above.

10. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.